CommsChoice Planned Maintenance (new IP addresses)
Scheduled Maintenance Report for NewVoiceMedia - A Vonage Company
Completed
The scheduled maintenance has been completed.
Posted Jan 31, 2020 - 00:00 GMT
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Jan 07, 2020 - 01:50 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 06, 2020 - 00:00 GMT
Scheduled
As part of continuous network improvement, CommsChoice will be upgrading some of Singapore core
network infrastructure to enhance security and ensure reliability of your service.
The upgrade to infrastructure will add new features including optimizing the networking topology. The upgrade will involve adding new infrastructure and decommissioning legacy infrastructure.

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Timeline of events:

- From 13/12/19 to 03/01/2019 – CommsChoice Engineering team will commence fault and stress testing the
new network equipment.
- From 06/01/2020 – You will need to whitelist the new IPs. Once whitelisted, you will be able to make and
receive calls as per previous setup. Please whitelist the following public IPs:
18.136.24.123:5060
18.136.21.215:5060
For cross connect setups, you will need to set up a static route to the new IP addresses listed below. CommsChoice engineers will be in contact to help you manage the transition to the new network.
172.23.23.22:5060
172.29.29.28:5060
- Between 06/01/2020 to 31/01/2020 – You are required to test the new network to ensure connectivity is fully
operational.
- On 01/02/2020 – If no issues are reported during the customer testing period, CommsChoice will decommission the legacy equipment (Note: this is subjected to be changed).

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Required actions:

- You are required to whitelist the new IPs anytime starting from 06/01/2020 to 31/01/2020 and produce traffic
to the new SBCs. Any issues encountered during this period should be reported directly to the support team.
- For cross connect setups, you will need to set up a static route to the new IP address. CommsChoice engineers will be in contact to help you manage the transition to the new network.
Posted Nov 25, 2019 - 09:42 GMT
This scheduled maintenance affected: Cloud 14 - APAC Singapore (Inbound Voice Interactions, Outbound Voice Interactions) and Cloud 12 - APAC Sydney (Inbound Voice Interactions, Outbound Voice Interactions).